FAQ

Every question,
in one place.

Everything about the technology, the free hot-zone scan, the audit and guarantee, the report, ongoing monitoring, and the free resources, organised by topic.

The technology · Free hot-zone scan · The audit & guarantee · The report · Ongoing monitoring · Free resources

The technology

How acoustic imaging works

How does an acoustic imager actually find a leak?

It listens across an array of microphones rather than one, and calculates where each sound is coming from. The Fluke ii900 we use carries 64 microphones for this, which is what lets it overlay a colour map onto a live camera image and pinpoint the actual fitting or joint a leak is coming from, not just the general area.

Why does the number of microphones matter?

More microphones give finer spatial resolution, the difference between knowing a leak is somewhere on a wall of pipework and knowing which fitting it is. A 64-microphone array is also what lets the imager work from several metres away, rather than needing a single sensor pointed directly at a suspected joint.

What frequency range does the imager detect?

2 kHz to 52 kHz. Human hearing tops out around 20 kHz, so most of that range, including where a compressed air leak's turbulence is loudest, is inaudible to begin with. That gap is the entire reason acoustic imaging finds leaks a walk-through never will.

How accurate is the CFM figure in a leak report?

It's a genuine engineering estimate, not a lab measurement. The imaging software converts the sound level it picks up into an estimated flow rate using a model built from measuring a large number of real leaks at different flow rates and pressures. What the estimate is reliable for is consistent, repeatable prioritisation across every leak found on a site.

What are the limitations of acoustic leak detection?

It needs reasonable line of sight to the source. Ideal working distance is roughly 1 to 8 metres, with useful detection extending to about 21 metres given a clear view. Strong wind and background noise reduce accuracy, since the imager is filtering for a specific sound signature and wind adds noise across those same frequencies.

How is this different from thermal imaging?

Thermal imaging looks for a temperature difference and only reliably picks up larger orifices, roughly 1 mm and up. Acoustic imaging listens for the turbulence a leak generates regardless of temperature, which is why it catches the small leaks that make up most of a typical site's leak count.

Does it work outdoors?

Yes, but indoor, production-hours conditions are where it performs best. Wind and ambient outdoor noise sit across the same frequency bands the imager is listening on, which reduces accuracy compared with a sheltered indoor line.

Can it find anything other than compressed air leaks?

The imager itself can also pick up gas and vacuum leaks, but LeakHawk's audits are scoped to compressed air. We don't run partial discharge or mechanical/bearing diagnostics. That's a different tool, the Fluke ii910, which we don't use.

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Free hot-zone scan

Booking a free 20-minute scan

Is it actually free?

Yes. No cost and no obligation. We run a limited number each month so we can do them properly.

Do we need to shut anything down?

No. The imager works during normal production. We just need safe access to the line and someone who knows it.

What equipment do you use?

A Fluke ii900 acoustic imager. It picks up the ultrasonic sound of escaping air and shows it as a hotspot over a live camera image.

What about site safety and inductions?

We complete your site induction, bring our own PPE and follow your permit requirements. Let us know what you need when you book.

What happens after the scan?

You get a one-page summary. If a full audit makes sense we'll say so and send a proposal. If it doesn't, we'll tell you that too.

Book a free hot-zone scan →

The audit & guarantee

Booking a full site audit

How much does a full audit cost?

There's no published flat rate. Every site's scope (size, number of lines, access) is different, so we quote after an initial conversation about your site.

What exactly does the guarantee cover?

If the leaks found on the day don't add up to more in estimated annual cost than the audit fee itself, the audit is free. It's assessed against the audit fee, not against any repair costs.

Am I obligated to use LeakHawk for the repairs?

No. The report and the repair quote are yours regardless of what you decide next. Some sites use their own maintenance team, some use another contractor, some use LeakHawk. All three are fine.

Will the audit stop my production line?

No. The scan happens live, while the line runs at full production. There's no isolating equipment or shutdown required for the audit itself.

What areas do you service?

South East Queensland and Northern NSW, including Brisbane, the Gold Coast, the Sunshine Coast, Ipswich and Toowoomba.

Are you insured and site-induction ready?

Yes. Public liability cover and standard site inductions are sorted before we arrive. Audits are scoped and run against ISO 11011 leak survey guidance.

How long until I get my report?

It depends on current bookings and how big the site is. We'll confirm a realistic timeframe once we've scoped your site, rather than quote a generic promise upfront that may not hold as booking volume changes.

The report

What you actually receive

What's actually in the report?

Every leak found, logged individually with its location, a photograph from the acoustic imager, an estimated flow rate, and an estimated annual dollar cost, ranked so the highest-cost leaks are easy to prioritise first.

Can I see a sample before booking?

Yes. A full sample report is available to download. The site, leak locations and figures in it are a representative example, not a real client's results.

Is the CFM and cost figure exact?

It's a genuine engineering estimate built from the measured sound level and distance to each leak, not a lab-grade flow measurement, but it's consistent and repeatable enough to prioritise a repair budget on.

Who owns the report?

You do. There's no obligation to use LeakHawk for anything after the report is delivered.

Download the sample report →

Ongoing monitoring

Keeping leak load down over time

What is ongoing monitoring?

A recurring re-survey service on a set cadence, so you can track whether leak load is actually falling over time and confirm that what was flagged last time actually got fixed.

Is registering interest a firm booking?

No. It's a new service line we're still proving out commercially. Registering interest just starts a conversation about whether a cadence makes sense for your site.

Why wouldn't a single audit be enough?

New leaks start the moment the last batch are fixed. Vibration and thermal cycling don't take a year off, so a single audit is a snapshot of one day, not a permanent state.

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Free resources

The scorecard, poster and tag kit

Are the scorecard, poster and tag kit actually free?

Yes. No cost, no obligation, no login for any of them.

Do I need to book anything to get the poster or tag kit?

No. They're straight downloads from the Free Resources page.

What's the leak tag kit for?

A printable kit, instructions, a log sheet and 48 tags, so your own team can tag the leaks they can hear before booking a scan for the rest. LeakHawk supplies the kit; your team does the physical tagging.

Does the scorecard replace a real audit?

No. It's a two-minute self-assessment based on what you already know about your site. The hot-zone scan and full audit are what actually measure your leaks.

See all free resources →